How to Manage Difficult Conversations

How to Manage Difficult Conversations

How to Manage Difficult Conversations

About this On-Site Human Resources course

What this course contains

Delegates on this course will learn the basic principles of positive and effective discussions with staff and will be given the opportunity to reflect on how to get the best out of these conversations. This session is interactive with delegates viewing video examples of dealing with difficult situations, including when difficult situations go wrong. Delegates will be able to participate in example scenarios in order to ensure managers are equipped to have difficult conversations and take control of the situation.

Intended outcomes

Course participants will be able to:

  • Recognise the need to have difficult conversations;
  • Learn how to conduct an effective meeting;
  • Accept that these situations can be difficult in practice;
  • Handle difficult responses from employees;
  • Revise performance issues, conduct issues and clashes of personality through role play scenarios.

Who this course is for

This course has been developed as an introduction to the managing difficult conversations and is aimed at aspiring members of the Senior Leadership Team, newly appointed Line Managers, members of the Governing Body and School Business Managers new to the role.

The cost

The course costs £475 + VAT

If two three hour courses booked for the same day, the cost is £795 + VAT.


To successfully complete the course, participants will be required to pass a short assessment.


Upon successful completion of the course participants will be issued a CPD accredited certificate. The course equates to 3 hours of CPD.

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