What this course contains

This course will enable delegates to learn, and become familiar with, the basic steps, procedures and legal considerations involved in managing a grievance both formally and informally. This course provides a step-by-step guide, providing attendees with a better understanding of the general process involved and providing an opportunity to reflect on a number of scenarios and examples to help build confidence and to assist with effectively managing a grievance.

Intended outcomes

Course participants will be able to:

• Recognise the importance of having an effective Grievance Policy
• Recognise the importance of keeping accurate records
• Effectively deal with a grievance informally
• Recognise a formal grievance
• Hold an effective grievance meeting
• Familiarise themselves with the elements of an effective Grievance Investigation
• Consider appropriate action
• Consider appropriate sanctions and dismissal
• Deal with an appeal effectively

Who is this course for

This course has been developed as an introduction to the grievance process and is aimed at aspiring members of the Senior Leadership Team, newly appointed Line Managers, members of the Governing Body and School Business Managers new to the role.

The cost

The course costs £475 + VAT and can be delivered on site to up to 10 delegates

If two three hour courses booked for the same day the cost is £795 + VAT.

Assessment

To successfully complete the course, attendees will be required to pass a short assessment.

CPD

Upon successful completion of the course attendees will be issued a CPD accredited certificate. The course equates to 3 hours of CPD.