Data Protection

DPO Digest: AI and New Complaints Procedure In Action

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DPO Digest: AI and New Complaints Procedure In Action

At a glance

Next Date

Tue 29th Sep 2026

Delivery

Delivered online

Cost per delegate

£30 - Member price

£45 - Non member price

Course Overview

Recent changes to the data protection complaints framework have introduced new expectations around how organisations receive, manage and respond to complaints. Understanding these requirements is essential to ensuring concerns are dealt with appropriately, proportionately and in a way that reduces the risk of regulatory scrutiny.

This DPO Digest session explores the practical impact of AI-assisted complaints and the current legal expectations for complaint handling. Attendees will gain a clear understanding of when concerns should be treated as formal data protection complaints, how to manage complex or high-volume submissions, and how DPOs can support schools and trusts in developing robust, defensible complaint-handling processes.

Why This Matters

Schools and trusts are operating in an environment of increasing scrutiny and challenge. AI tools make it easier than ever for individuals to generate detailed correspondence, resulting in complaints that are often longer, more complex and more numerous than in previous years.

At the same time, organisations must ensure they meet the requirements of the current data protection complaints framework and can demonstrate that concerns have been handled appropriately. A failure to do so can increase the risk of escalation, regulatory engagement, reputational damage and unnecessary pressure on staff.

This session will provide practical guidance to help schools and trusts respond confidently, consistently and proportionately to modern data protection complaints.

Course Benefits

This session examines the growing impact of AI-generated and AI-assisted complaints on schools and trusts and explores the current legal framework for handling data protection complaints.

Key topics will include:

  • The emerging trend of AI-assisted and AI-generated data protection complaints in education, including common characteristics, challenges and risks.
  • Understanding the current requirements for handling data protection complaints and what they mean in practice.
  • How to identify when a concern should be treated as a formal data protection complaint.
  • Expectations around complaint handling, record-keeping and demonstrating accountability.
  • The relationship between internal complaint procedures and escalation to the ICO.
  • Practical strategies for managing complex, lengthy or high-volume complaints in a proportionate and defensible way.

What You'll Learn

By the end of the session, participants will:

  1. Understand the current expectations and requirements for handling data protection complaints.
  2. Recognise the impact of AI-generated and AI-assisted complaints and the challenges they present for schools and trusts.
  3. Be able to assess whether a concern should be treated as a formal data protection complaint.
  4. Apply practical strategies for responding to complaints in a lawful, proportionate and defensible manner.
  5. Review and strengthen complaint-handling procedures, documentation and record-keeping processes.

Who It's For

All roles in schools and trusts who must ensure they meet the requirements of the current data protection complaints framework and need to demonstrate that concerns have been handled appropriately.

 

Additional Information

Delivery

  • Remotely via Zoom.

Cost

  • £30 plus VAT per person for Judicium Data Protection Clients
  • £45 plus VAT per person for non-Judicium Data Protection Clients.

Please find our terms and conditions for bookings here: https://www.judiciumeducation.co.uk/dpo-training-terms-and-conditions-26

Upcoming Dates

  • Tuesday 29th September 2026 10:00am - 10:45am
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