About our DPO Digest Session

Artificial intelligence is increasingly being used by parents, pupils, staff and other representatives to generate detailed complaints at very low effort, leading to an increase in the number and complexity of data protection complaints. At the same time, changes to the legal framework for handling data protection complaints come into force on 19 June, altering the legal requirements for handling these complaints.  

This DPO Digest session is designed to help you understand how these developments intersect, what they mean in practice for schools and trusts, and how DPOs can support organisations to respond confidently, lawfully and proportionately.  

What this course contains

Key topics will include: 

• The emerging trend of AI-assisted and AI-generated data protection complaints in education, including common characteristics and risks 

• When a concern must be treated as a formal data protection complaint 

• Expectations around timescales and record-keeping 

• The relationship between internal complaints handling and escalation to the ICO 

• Practical strategies for responding to complex or high-volume complaints in a proportionate and defensible way 

Why this matters

Education settings are already managing high levels of scrutiny and challenge. AI-generated complaints have the potential to significantly increase workload, create pressure to respond quickly, and blur the lines between genuine data protection issues and broader grievances. At the same time, failing to adapt processes to new legal requirements risks regulatory engagement, reputational damage and unnecessary strain on staff.  

This session will provide practical tips to ensure your complaint procedures are ready to handle these new challenges. 

This DPO Digest will explore how AI-generated complaints are changing the landscape for education settings, including the volume, complexity and tone of data protection complaints being received.  

The session will also provide an overview of the new data protection complaints rules taking effect on 19 June, focussing on what has changed, what schools must now do differently, and how these changes affect existing complaints procedures.  

Key topics will include: 

• The emerging trend of AI-assisted and AI-generated data protection complaints in education, including common characteristics and risks 

• When a concern must be treated as a formal data protection complaint 

• Expectations around timescales and record-keeping 

• The relationship between internal complaints handling and escalation to the ICO 

• Practical strategies for responding to complex or high-volume complaints in a proportionate and defensible way 

Intended outcomes

By the end of the session, participants will be able to: 

1. Understand the new data protection complaints framework coming into force on 19 June, and how it changes expectations for schools and trusts 
2. Understand how and why AI-generated and AI-assisted data protection complaints are emerging in the education sector, and the challenges they present in practice 
3. Assess whether a concern should be treated as a formal data protection complaint and how to respond in a lawful, proportionate and defensible manner
4. Adapt complaints processes, documentation and internal guidance to reduce escalation and regulatory risk 

Assessment

There is no formal assessment. A live Q&A will be available throughout the session to support practical understanding and application.

Date and Time

• Tuesday, 2nd June 2026 at 10:00am – 10:45am.

Location

• This course will be run remotely via Zoom.
  
  

Cost

The cost of this briefing is £30 plus VAT per person for Judicium Data Protection Clients and £45 plus VAT per person for non-Judicium Data Protection Clients.

How to book

Click HERE to register your place on this course or the BOOK NOW button at the top of the page.  If you have any questions about this course please contact us via phone 0345 548 7000 (opt 1, then 1) or email: dataservicesadmin@judicium.com.

Please find our terms and conditions for bookings here: https://www.judiciumeducation.co.uk/dpo-training-terms-and-conditions-26